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Zion Digital Studio
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FAQS

DIGITAL DOWNLOADS

Why do I need to have an "account"? Well, we need to get your contact information if you are going to purchase music from us. So in the same amount of time it takes to give us that info, you have created an account you can use in the future and save time by NOT having to provide the same information again.
All your info is totally secure, though, and we won't share it with anyone (except that we give your name, email address, city, and state to the producer/label whose music you buy).

Are your MP3s high quality? Yes. We encode our MP3s at 192 kbps cbr(constant bitrate) with extensive metadata tags and album cover art for every file.

Are any of the MP3s available through Zion Store protected or DRM enabled? No, all MP3s are DRM(Digital Rights Management) free and, once purchased, can be used just like any other standard MP3.

Are all the MP3s available through Zion Store watermarked with UNIQUE ID? Inorder to safeguard the interests of the producers/labels each track has been watermarked with a UNIQUE ID (linked to the copyright information)that can be used to check the integrity of the files as and when the need arises. This UNIQUE ID Watermark survives normal editing of metadata tags,file names etc. The UNIQUE ID is embedded in the audio data and can be used to cross-check and determine whether a file is original or illegal.

Is my information secure when placing an order? Our website is intergrated to CCAvenue,the leading payment gateway in our country.You can read their terms of use here. KINDLY DO NOT PROVIDE ANY BANKING/CARD DETAILS UNLESS YOU ARE IN THE SECURE CCAVENUE PAGE. This is the same kind of online security system used by banks, so your info is totally secure!
Please know that keeping your personal information secure is a top priority here at www.ziondigitalstudio.com. We will never give out or sell your personal information.

How do I purchase a track/album from Zion Store?
Step1:Select the category
Step2:Select the album
Step3:Preview the required tracks
Step4:Add to cart
Step5:Checkout
Step6:Payment processing at CCAvenue secure cart

How do I download the album/track that I just purchased?
Step 1: Starting your download After you finish the checkout process you'll be taken to the " Digital Download " page in your account. From here, you should see the album or tracks that you just purchased with a "download" button next to them. Click that button to start the transfer and you'll be prompted to either "save" or "open" the file. You'll want to select "save" and take note of the target location that your browser will save the file to.

Step 2: Completing the transfer Once the download starts, it's important that it finishes in its entirety before attempting to open it.Single or multiple track downloads will be stored as a compressed .zip file which will need to be unzipped.

Step 3: Locating files Once the transfer is complete, you'll need to find the files that you have just downloaded. In Windows, most browsers will save files to the "downloads" folder which you can find inside "my documents." For Mac, the default destination is the desktop. If the files aren't in those default locations, you can find the target location from that dialogue box that was discussed in the first step.

Step 4: Extracting files You'll need to extract or "unzip" the files before you can play, burn, or import them into your media player. The unzipping process will vary depending on what software you use to handle .zip files and what operating system you're using. In most cases, simply double-clicking on a file will begin extracting the contents. In some cases you'll be prompted to select a destination for the unzipped folder. Otherwise, it'll typically be unzipped to the same root folder as the original .zip file.

Step 5: Enjoy! Once everything is saved and extracted, you can use your MP3s in any way you like. All digital downloads are DRM free and can be burned to disc, stored in your media library, or synced with your mobile MP3 player for you to take with you.

Also, feel free to email us with any questions you might have at suppot@ziondigitalstudio.com.

Should I choose to "save" or "open" my file?
When asked what you'd like to do with your download, you'll want to select "save." Regardless of whether you download a full album or a single track, you'll want to actually save the file to a place thats easily accessible (like your "documents" or "my music" folder) before importing it into your media player. The default location for downloads in windows is the "downloads" folder (which can be found in "my documents"). The default location for Mac is the desktop.

I just downloaded an album, how can I unzip it?
Downloaded tracks are stored in a .zip format, meaning they're compressed and have to be "unzipped" before you can burn them to CD or import them into your media player.
Depending on your operating system, unzipping the files should be as simple as just double clicking on the downloaded file. You may need to follow some prompts to select the location of the unzipped folder or click the "Extract All" button in newer versions of Windows.

How can I re-download my album if I wasn't able to complete it initially?
You can re-download tracks or albums that you have purchased at any time by simply logging into your account as a returning customer and then clicking the "digital downloads" link on the left side of your "my account" page. Once there just click the "Download" button for that track or album again to start the transfer again.

I downloaded an album, and now I'm getting an error message saying that my "file is corrupt." Why?
Typically, this is caused because the transfer got interrupted, or if you have tried to unzip the file before the download is complete. The best solution is to just delete the existing file or fragment and log back into your account to download the file again. Allow the download to reach 100% before trying to extract the files and you shouldn't see that error message anymore.

Even after multiple attempts I’ve not been able to download the file that I paid for. What next?
In this highly exceptional case send us a mail with the transaction id to support@ziondigitalstudio.com and the file will be sent to your email as attachment within 24 hours.